FAQ

Each session is $75.00, with flexible payment options available based on what you can afford.

Yes, we offer both in-person and virtual counselling and consultation services.

Typically, each session lasts for about one hour. However, session length can vary based on individual circumstances and specific needs.

We request that you cancel or reschedule at least 24 hours in advance. This allows us to offer the slot to another client who may need immediate assistance.

In accordance with the Canadian Association of Social Workers (CASW) Code of Ethics, Social Workers must respect the confidentiality of information obtained from clients in their course of work.

All personal information gathered by your Social Worker during the provision of services will remain confidential and secure, except in the following circumstances:

1. The information is subpoenaed by a court,
2. There is suspected or known risk of self-harm or harm to others, or
3. Your prior consent has been obtained to share your information with another professional or agency.

We accept insurance for our services and can bill your provider directly. For those whose insurance we do not bill, we provide invoices that you can submit to your insurance company for potential reimbursement, depending on your coverage.

It’s beneficial to consider your goals and any questions you may have about the counselling process beforehand. Being open and prepared to discuss your thoughts and feelings can enhance the effectiveness of the session.